Privacy policy
Asset Recovery & Refund Policy
Last Revised: May 2025
1. Forensic Investigation Phase
Upon receipt and confirmation of the applicable Retainer and Audit Fee, Bit Ocean 247's specialist forensic team will initiate a Deep Trace investigation. This process includes:
- Cluster analysis of the identified offending wallet addresses to map fund movement patterns.
- Deanonymization efforts using industry-leading Know Your Transaction (KYT) tools and blockchain intelligence software.
- Direct coordination with the legal and compliance departments of relevant centralised exchanges (CEXs) to support asset identification and potential freezing.
Our forensic team will provide regular status updates throughout the investigation process.
2. Success-Based Compensation
In the event that Bit Ocean 247 successfully facilitates the freezing and return of lost or misappropriated assets to the User, the following compensation structure applies:
- A success fee of 10% of the total recovered asset value will be charged upon successful completion.
- This fee is calculated based on the prevailing market price of the recovered asset at the precise moment of confirmed recovery.
No success fee is charged unless a recovery is confirmed and assets are returned to the User.
3. Non-Refundable Nature of the Audit Fee
The initial Retainer and Audit Fee covers the significant costs associated with forensic software licensing, blockchain intelligence tools, and the expert labour hours committed to your case from the moment the investigation is initiated. As such:
- No refund will be issued if the assets under investigation are found to have been routed through cryptocurrency tumbling or mixing services that render them untraceable, unless the User elects to proceed with enhanced tracing services at an additional charge.
- No refund will be issued in cases where the User has provided incorrect, incomplete, or misleading wallet addresses or transaction information that results in an unsuccessful trace.
Bit Ocean 247 is committed to full transparency regarding the scope and limitations of each investigation before any fees are committed.
4. Standard Account Withdrawal and Refund Process
The following policy applies to regular investment deposits and cash balances held within a standard Bit Ocean 247 account, separate from any asset recovery engagement:
Withdrawals: Users may withdraw uninvested cash from their Bit Ocean 247 account at any time, subject to standard identity verification and compliance checks.
Processing Timeframes: Withdrawal requests are typically processed within 24 to 72 hours, depending on bank clearing cycles, blockchain network congestion, and applicable compliance review requirements.
Cancellations: Investment positions may be liquidated in accordance with the terms outlined in your individual account agreement and the prevailing market conditions at the time of the request.
For all privacy-related enquiries or data requests, please contact the Bit Ocean 247 Data Protection Officer through our official support portal.
Bit Ocean 247 — Your Data. Your Assets. Protected.